Return Policy

 

Returns & Cancellations

We cannot process returns or refunds due to event cancellations, the pandemic, Covid or other acts of God.

All custom items are not returnable; however, if your item arrives damaged, please let us know within 7 days. We will not be able to process returns or refunds after 7 days.

We take great care and pride in designing, processing and shipping your custom order. So unless your items arrive damaged, we cannot process cancellations, returns or exchanges.

We make sure to send you virtual proofs before we process your order. And we don't print until you have approved the artwork and layout. 

Any accepted returns must be preapproved. Preapproved items must be returned in new/unused condition with all original materials included with the shipment.

Order cancellations made within 24 hours or less will be subject to a cancellation fee of $50 per line item. Cancellations made via email to info@thespoiledoffice.com sooner than 24 hours will be processed without penalty.

If you have questions about ordering, please do not hesitate to email us at info@thespoiledoffice.com

 

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