Order cancellations made within 24 hours or less of paying your invoice will be subject to a cancellation fee of $50 per line item. We can not accept cancellations after 24 hours.
Cancellations must be made in writing via email to info@thespoiledoffice.com.
We cannot process returns or refunds due to event cancellations, the pandemic, Covid or other acts of God.
All custom items are final and not returnable; however, if your item arrives damaged, please let us know within 7 days. We will not be able to process replacements after 7 days.
We take great care and pride in designing, processing and shipping your custom order. So unless your items arrive damaged, we cannot process exchanges.
We make sure to send you virtual proofs before we process your order. And we don't print until you have approved the artwork and layout.
Any accepted returns for non-custom products must be preapproved. Preapproved items must be returned in new/unused condition with all original materials included with the shipment.
If you have questions about ordering, please do not hesitate to email us at info@thespoiledoffice.com